Shipping & Returns

Flat Rate Shipping

Flat Rate of $15 shipping is for the lower 48 United States and single unit purchases only, and Flat Rate of $60 for Alaska and Hawaii. StoveTec reserves the right to ship products at the lowest possible rate. Contact StoveTec directly for shipping quotes outside the Continental United States.

Shipping Damages

StoveTec stoves are inspected prior to all shipments. Damages to StoveTec stoves in shipment are the sole responsibilities of the purchaser and the shipper. Contact your shipper directly to report any damages to stoves during shipping. Contact StoveTec ONLY AFTER reporting any damages to your shipper. Have your shipper damage claim number prior to contacting StoveTec regarding any stoves damaged during shipment.

Returns

All sales are considered final when StoveTec products are remanded to shippers for delivery. In the event a purchaser wishes to return products purchased with a 30 day time frame, a 25% restocking fee will apply.

Purchaser will first obtain an RMA authorization prior to shipping returns back to StoveTec. Purchaser is responsible for shipping costs on all returns. All returned products must be returned in resellable condition, including but not limited to packaging and accessories, or additional fees will apply.